How gambling affects your life
Gambling should be a source of entertainment and enjoyment. At the same time it is important to be aware of the risk of developing a gambling problem. Keeping your gaming activity in check means it stays a small and enjoyable part of your life rather than taking over.
Our commitment to safe gambling
We treat gambling as entertainment, not a way to make money. Our goal is to give Australian players a transparent, safe and regulated environment to play in. We are aware of the risks that problem gambling brings to personal and professional life, and we work to make sure your experience on our platform stays comfortable and in control.
Responsible gambling strategies
To keep your gambling activity under control, consider the following tips:
- treat gambling as entertainment, not a source of income,
- set clear time and money limits before you start playing,
- do not chase losses,
- if you need to talk to someone, reach out to one of the organisations listed below,
- do not gamble under the influence of alcohol or drugs.
Following these steps helps you stay in control and keep gambling a positive experience.
Tools to manage your gambling activity
We give you access to features in your account that let you manage your time and spending on the platform. If you feel gambling is taking up too much of your daily life, you can request a temporary or permanent account deactivation through our customer support team.
Self-exclusion programme
If you feel you cannot control your gambling activity, you can start a voluntary self-exclusion process that temporarily blocks your account for a period of your choosing.
Activation and execution
Account restrictions take effect after confirmation from our support team. If your account access has not changed or the self-exclusion process has not started as requested, contact our support team straight away to resolve it.
Protection of minors
Registration by anyone under the age of 18 is strictly prohibited on our platform. We take age verification seriously and run systematic checks to confirm the age of every player who wagers real money, including selective checks for those using no-deposit bonuses or demo games. If a user is found to be underage, their account is blocked immediately and any winnings are cancelled.
Support resources
- GamCare: a trusted organisation providing help with gambling addiction, providing free consultations and advice.
- Gamblers Anonymous: a mutual support organisation giving various forms of help for those dealing with gambling addiction.
- Gambling Therapy: offers support and therapeutic groups for people affected by gambling problems worldwide.
- Gambling Help Online: a free Australian service providing 24/7 support for anyone affected by gambling, including players and their families.
- Beyond Blue: an Australian organisation providing mental health support, including help for those struggling with gambling-related stress and anxiety.